- We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- Items must be returned in their original condition including tags, plastic bag and sanitary labels to be eligible for either a refund or store credit.
- Once SWEET EN FORME has received your returned package, all returned items will be inspected before a refund or store credit is issued.
SWEET EN FORME reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
- Please allow 5-7 business days for a refund to be processed from the date that the returned item is received by us.
- Please allow 7-8 business days for a refund to be processed during holiday periods.
- You will be notified via the email address that the order was placed with once the transaction has been processed.
- Refunds will be issued to the credit card, PayPal or account that the payment had originally come from.
***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at email@example.com in order to organize alternative refund arrangements.
Return Shipping after 14 days is at the cost of the customer and is non-refundable.
***We recommend returning items through traceable mail, as we cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please return all items to the address below. If you require a street address, please email firstname.lastname@example.org
SWEET EN FORME RETURNS
5519 Jillson St Commerce, CA90040
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
All Sale Items and Sample items cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.